🧾 Frequently Asked Questions (FAQ)
🛍️ Ordering & Products
Can I change my order afterwards?
As long as we haven't started shipping, this is usually possible. Please contact us as soon as possible via email.
Can I use or resell your products commercially?
No, our product are for private use only. Commercial use or resale is not permitted.
🚚 Shipping & Delivery
How long does shipping take?
Typically 2–4 business days within Germany – the exact delivery time is listed with each product.
Do you also ship internationally?
Currently only within Germany. If you would like to order from abroad, please write to us – we might find a solution.
What are the shipping costs?
For orders over 49€ value, we ship free of charge within Germany. Below that, we charge:
Small package: 4.30€
Package: 6.40€
Large package: 7.90€
🔄 Returns & Exchanges
Can I return items?
You can return products within 14 days. You bear the return shipping costs yourself.
How do returns work?
Please email us your order number in advance – we will explain everything else.
Are digital products excluded from exchange?
Yes, digital products are excluded from exchange.
💳 Payment & Security
What payment methods do you offer?
You can pay with PayPal, Klarna, credit card or instant bank transfer – all payments are processed by secure providers.
Is my purchase with you secure?
Yes. Our shop runs on Shopify and uses SSL encryption. Your data is protected with us.
📩 Still have questions?
Then just write to us:
📧 team@malohana.com
We usually respond within 24 hours.
